Terms of service
These terms cover the PhoneGateway website, dashboard, API and Android app (together, "PhoneGateway" or "the service"). By creating an account, connecting a phone or using the API you agree to them. If you use PhoneGateway for a company, you agree on its behalf and confirm you may.
1. What PhoneGateway is
PhoneGateway lets a business send and receive text messages through an Android phone the business owns, using a web dashboard, an API and webhooks. The texts are sent by your phone over your carrier's network. We don't provide phone numbers or carrier service.
2. Your account and your phone
- You must be 18 or older and use PhoneGateway for a business or other organization, not for personal messaging.
- You may only connect a phone and phone number that you own or control and are allowed to use this way. You're responsible for the phone, its plan and any charges your carrier applies to texts it sends.
- Keep your sign-in email, API keys, device pairing links and webhook secrets private. Anything done with them counts as done by you until you revoke them in the dashboard.
- You're responsible for the people and software you give access to your account, including through platform integrations.
3. Texting rules
PhoneGateway is for one-to-one and transactional business texting with people who expect to hear from you. You agree to:
- Text only people who have agreed to receive texts from your business, or who are in an existing conversation or transaction with you, and to keep a record of that consent where the law requires one.
- Identify your business in your texts where it isn't obvious, and honor opt-outs. PhoneGateway blocks numbers that reply STOP; you must not try to reach them another way, and you must remove them from your other systems when you receive the opted-out webhook.
- Follow the law where you and your recipients are, including the U.S. Telephone Consumer Protection Act, the CTIA messaging principles, your carrier's terms and any rules on marketing, timing and content that apply to you.
- Not use PhoneGateway for bulk or cold marketing blasts, lead lists, political or charity campaigns to people who didn't ask, anything illegal or deceptive, harassment, threats, adult content, spoofing or impersonation, or anything that would get a personal phone number flagged as a spam source.
The default limits on sends, pacing and quiet hours exist to protect your number; raising them is your decision and your risk. We may pause a phone, refuse sends or suspend an account that looks like it's breaking these rules, and we'll tell you why when we do.
4. Recipients' messages
Texts people send to your connected phone are stored in your account so you can answer them. You're the one responsible for how you use and protect that information; we process it for you as described in the privacy policy. Don't connect a phone that other people use for personal messaging without their knowledge.
5. The Android app
You may install the app on phones you control for use with your account. The app sends only the texts your account queues (plus the automatic STOP and HELP replies you configure) and reports texts the phone receives while connected. Don't modify, reverse-engineer or redistribute the app, or point it at servers other than ours.
6. Fees
PhoneGateway is $9 a month or $90 a year per account, after a 3-day trial. While PhoneGateway is in early access we're not charging yet: we'll tell you by email at least 30 days before billing starts on your account, and you can close the account before then at no cost. Your carrier's charges are separate and yours.
7. Availability and delivery
We work to keep the service running, but it is provided "as is" and "as available". A text can fail or be delayed because of your phone (off, offline, no signal, battery), your carrier, the recipient's carrier or our systems. Delivery status comes from the carrier and isn't a guarantee the message was read. Don't use PhoneGateway for emergency communications or anything where a missed text could cause injury or serious loss.
8. Ending things
You can disconnect phones, revoke keys and ask us to delete your account at any time. We may suspend or close an account that breaks these terms, harms other users or the service, or has been unused for a long time; where reasonable we'll warn you first. Sections 3, 4 and 9 to 12 survive closure.
9. Our liability
To the extent the law allows, Cannappy LLC isn't liable for indirect, incidental, special or consequential damages, lost profits, lost data, carrier charges or a suspended phone number arising from your use of PhoneGateway. Our total liability for any claim is limited to the greater of what you paid us in the twelve months before the claim or one hundred U.S. dollars. Some places don't allow these limits; where that's you, they apply as far as permitted.
10. Your responsibility to us
You'll cover reasonable losses, costs and legal fees we incur because your use of PhoneGateway broke these terms or the law, including claims from people you texted.
11. Changes
We may update these terms. For changes that matter we'll email account owners and note the new date here at least 14 days before they take effect. Using PhoneGateway after that date means you accept them.
12. Law and disputes
These terms are governed by the laws of California, without regard to conflict-of-law rules. Disputes are resolved in the state or federal courts in Sacramento County, California, and you consent to their jurisdiction. If part of these terms can't be enforced, the rest still applies.
Contact
Cannappy LLC · Sacramento, California · hello at phonegateway.app